1.1 Eligibility for Refunds
Refunds are available under the following circumstances:
- If a service is not delivered as promised due to an error on our part.
- If you cancel your service request within the specified cancellation period (refer to Section 2).
- If a technical issue prevents the successful delivery of digital products.
1.2 Non-Refundable Situations
We do not provide refunds under these conditions:
- If the service has already been fully delivered as agreed.
- For delays caused by factors beyond our control (e.g., third-party systems).
- For customer errors, such as incorrect information provided during service requests.
1.3 Refund Process
To request a refund, please follow these steps:
- Email us at info@shreeshyamenterprises.live with the subject line “Refund Request.”
- Include your name, contact details, and a detailed explanation of the issue.
- Refunds, if approved, will be processed within 7-10 business days and credited to the original payment method.
2. Cancellation Policy
2.1 Service Cancellations
- Cancellations must be made within 24 hours of placing the service request.
- To cancel, contact us via email (info@shreeshyamenterprises.live) or call us at +91 8734298326.
2.2 Digital Product Cancellations
- Once a digital product has been downloaded or accessed, cancellations are not allowed.
- For subscription-based services, cancellations will apply to the next billing cycle.
2.3 Confirmation of Cancellation
Upon successful cancellation, you will receive a confirmation email from us.
3. Exceptions
We reserve the right to assess refund and cancellation requests on a case-by-case basis. Exceptions may be made at our discretion based on unique circumstances.
4. Contact Us
If you have any questions or need assistance with a refund or cancellation, please reach out to us:
- Company Name: Shree Shyam Enterprises
- Address: 44/22, Shivam Nagar, Jaipur, Rajasthan, PIN 302001
- Phone: +91 8734298326
- Email: info@shreeshyamenterprises.live